We got reactions to some of our previous stories that some of the patch support relating to the recently released patches was not being offered for free in reality. We are being assured by our Microsoft contacts that it is indeed intended to be free, and that they are willing to work with us to find out what went wrong.
So if you want to participate in a little study together with Microsoft, let us know what you tried that they (tried to) make you pay for and add in your contact details such as telephone numbers to be shared privately with our Microsoft contacts.
More anonymous reactions can go to the new poll, but we're looking for a few cases that are usable to find out where it goes wrong.
Jul 15th 2007
1 decade ago